Shipping Policy

Thank you for shopping with The Drive Box. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery issues occur.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and federal holidays.

Processing time is separate from carrier transit time. During product launches, promotions, holidays, severe weather, or periods of unusually high order volume, processing may take longer.

Once an order has entered processing, we may not be able to change the shipping address, modify the order, or cancel it.

Shipping Locations

The Drive Box currently ships to eligible addresses within the United States.

Certain products may be restricted from shipment to particular states, territories, military addresses, or carrier service areas because of their contents, size, weight, or applicable shipping regulations.

We do not ship to freight-forwarding services unless approved in advance.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery address
• Package size and weight
• Products ordered
• Selected shipping method
• Available carrier rates

Any free-shipping promotion will be subject to the terms displayed at the time of purchase.

Estimated Delivery Times

Estimated delivery times are shown at checkout when available.

Delivery estimates begin after the order has been processed and transferred to the carrier. They are estimates only and are not guaranteed delivery dates.

The Drive Box is not responsible for carrier delays caused by weather, transportation disruptions, holidays, staffing issues, natural disasters, security inspections, incorrect addresses, or other circumstances outside our control.

Order Tracking

When your order ships, you will receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. The Drive Box is not responsible for delays, failed deliveries, lost packages, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

Contact us immediately if you notice an address error. We will make a reasonable effort to update the address, but changes cannot be guaranteed once an order has entered processing or shipment.

Undeliverable and Returned Packages

If a package is returned to us because of an incorrect or incomplete address, delivery refusal, failure to collect the package, or unsuccessful delivery attempts, we will contact you after receiving and inspecting the returned package.

The customer may be responsible for the cost of reshipping the order.

When a refund is approved instead of reshipment, original shipping charges and any return shipping or carrier fees may be deducted from the refund.

Lost Packages

If tracking shows no movement or the package appears to be lost in transit, contact us so we can review the shipment and, when appropriate, open a claim with the carrier.

Carrier investigations may take time to complete. The Drive Box may require the carrier investigation to be completed before issuing a replacement or refund.

We are not responsible for packages lost because the customer provided an incorrect or incomplete address.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on the order is correct.
2. Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, garages, and other secure areas.
3. Ask household members, neighbors, building staff, or property management whether they accepted the package.
4. Allow one additional business day, as some carriers mark packages delivered shortly before completing delivery.
5. Contact the carrier directly for additional delivery information.

If the package still cannot be located, contact us promptly with your order number.

The Drive Box is not responsible for theft or loss that occurs after a carrier confirms delivery to the address provided at checkout. However, we will make a reasonable effort to assist with available carrier information or claims.

Damaged Packages

Please inspect your shipment upon delivery.

If your order arrives damaged, contact us promptly and provide:

• Your order number
• A description of the damage
• Clear photographs of the shipping box
• Clear photographs of the shipping label
• Clear photographs of the damaged product and its packaging

Do not discard the product, shipping box, packaging materials, or damaged components until we have reviewed the claim.

Depending on the circumstances, we may provide a replacement, replacement component, store credit, return label, or refund.

Missing or Incorrect Items

If your shipment is missing an item or contains an incorrect product, contact us promptly with your order number and photographs of everything received.

We will review the order and work to correct verified fulfillment errors.

Split Shipments

Orders containing multiple products may occasionally ship in separate packages.

You may receive more than one tracking number, and the packages may arrive on different dates. You will not be charged additional shipping fees when we choose to divide an order into multiple shipments.

Shipping Restrictions

Some products may contain batteries, liquids, fuel-related components, medical supplies, chemicals, pressurized items, or other materials subject to carrier or transportation restrictions.

As a result:

• Certain shipping services may not be available.
• Some products may be limited to ground transportation.
• Some products may not be eligible for shipment to Alaska, Hawaii, U.S. territories, military addresses, or P.O. boxes.
• An order may be canceled and refunded if no legally compliant shipping method is available.

P.O. Boxes and Military Addresses

Shipping availability to P.O. boxes, APO, FPO, and DPO addresses depends on the products ordered and the carrier services available.

Delivery to these addresses may take longer than standard estimates.

Severe Weather and Service Disruptions

Shipping and delivery may be delayed by severe weather, natural disasters, carrier disruptions, government actions, road closures, emergencies, or other events outside our reasonable control.

We appreciate your patience when these circumstances affect order delivery.

Contact Us

For shipping questions, contact us through the Contact Us page on our website and include your order number.

Last updated: July 30, 2026