Shipping policy

Shipping Policy

Last updated: 09/24/2026

WHERE WE SHIP
We ship to addresses within the 50 United States. We do not currently ship internationally.
Some items containing lithium batteries cannot ship to Alaska, Hawaii, APO/FPO, or P.O. boxes. We'll contact you if your order is affected.

PROCESSING TIME
Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding federal holidays). Orders placed after 6pm ET or on weekends begin processing the next business day.

SHIPPING RATES & DELIVERY TIMES
* FREE standard shipping on all orders of $100 or more
* Orders under $100: shipping is calculated at checkout based on weight and destination
* Standard shipping: typically 2-5 business days after the order ships
* Carriers: USPS / UPS / FedEx

You'll see your exact shipping cost at checkout before you pay.

BATTERY-POWERED PRODUCTS
Jump starters, tire inflators, and rechargeable lights contain lithium batteries and ship by ground service in compliance with carrier regulations.

TRACKING
You'll receive a shipping confirmation email with tracking as soon as your order ships.

SPLIT SHIPMENTS
Occasionally we ship an order in more than one package. You'll never be charged extra when we do.

LOST, DAMAGED, OR DELAYED PACKAGES
If your package arrives damaged, email info@thedrivebox.com within 7 days of delivery with photos and your order number, and we'll make it right. If tracking shows your order delivered but you can't find it, contact us within 7 days and we'll work with the carrier to resolve it.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we'll contact you to reship it (additional shipping may apply).

CONTACT
The Drive Box LLC
12379 Manchester Way, Woodbridge, VA 22192
info@thedrivebox.com · 202-688-9166